As long as machines have been around, the debate has been raging about whether or not they are better at completing tasks than humans are. From Whitney’s cotton gin, Cartwright’s power loom, all the way to the modern-day assembly line. Technology has transformed almost every industry for generations now.
Humans vs Machines
In today’s modern world the differing opinions about computers replacing humans are a numerous as the ways in which they are used. With artificial intelligence breaking onto the scene, it’s not likely the debate will be over any time soon.
But there is one place where computers will never be as good as their human counterparts: providing excellent customer service.
Over the past couple of decades, many large corporations have gone the route of automating their toll-free customer service lines, creating what’s called self-service customer service. This transition is both good and bad. On the one hand, computers may be cheaper than humans, so a company can cut down on overhead expenses. On the other hand, customers frustrated with the automated systems are not happy customers, which can cost the company money.
While some very large companies can afford a few disgruntled customers, small business cannot. Yet, in the current technology age, many small business owners rely on voice mail to catch missed calls or to screen calls.
Consider Your Profitability
The truth is, doing this may affect the profitability of your business. Most people have grown accustomed to using technology. But when it comes to reaching out for information or assistance with a new product or service, this one piece of technology could be hurting your business. For many of your potential clients or customers, voice mail is an obstacle to doing business with you.
Consider this: callers are more likely to leave a message when a live person answers the phone than they are when greeted with voice mail. In fact, it’s quite common for people to simply hang up when they reach a voice mail rather than a human. Think about the missed opportunities this could be costing you!
Virtual Offices – Solution for Small Businesses
Choosing a virtual office solution where a live receptionist fields all incoming calls could make a big difference in your ability to close the deal with a new customer or client. Especially in a highly competitive market, the human touch may just be the factor that sets you apart from your competition.
When you compare the cost of a virtual office with the cost of losing potential business, it obvious that having a live person answer calls, take messages and send them on to you is by far the better way to provide serve to your clients.
Delray Executive Suites offers live phone answering services to ensure that your customers and clients get that human touch that can give you a competitive advantage. Add to that our mail service, copy and print services, and professional meeting spaces at Delray Executive Suites, and you’ve gained the competitive edge with future clientele.
Why not call Delray Beach Executive Suites today and find out how our friendly, courteous staff members can help you offer an excellent customer service experience to everyone you do business with?